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How do I order?
Your breeder has the responsibility of ensuring you understand what you need to know prior to accepting payment. This includes supplies, feeders, etc. I know packaging and shipping requirements to ensure live arrival, and will gladly answer all your questions and explain the process all the way through. I will work with you to ensure everything goes smoothly. I will secure shipping labels and make the call on additional shipping requirements like thermal box sleeves and heat packs. To ensure everything you need is discussed, I will build your cart as we go and will present a link to your Shopify invoice when everything is worked out. So, please message me via Facebook or Instagram. OR, try my new Quote Inquiry Form!
Message via Facebook or Message now via Instagram or Request a Quote
What payments options are available?
I use Shopify for invoicing all purchases. Payments can be made in Shopify by major credit card and Shopify handles everything including returns / refunds. Payments can be also be made outside of Shopify by cash (local pickup), EMT (e-transfer), or Paypal Goods & Services. While you can select one of these in Shopify, you will have to make the transaction outside of the system, and I will have to confirm receipt in Shopify for the order to be marked as paid. The choice is yours, without prejudice. My preference is EMT as this saves me fees, but the options are there for your confidence. Maybe once you've built confidence beyond your first purchase, you might select options like EMT or Paypal Friends & Family to save me a fee.
What does shipping look like?
I buy deeply discounted shipping labels with couriers such as Purolator, UPS, and FedEx to bring you incredible shipping value for your dollar. Most destinations are overnight and I haven't yet seen a shipping label over $50. For example, an 8x8x8" box shipped overnight from Toronto to Vancouver, BC is $46. Ottawa, ON is $26. Moncton, NB is $38. Supplies can be shipped at a lower service level, as with these we're not worried about our little friends' safety. Bottlefly pupae ship anywhere in Canada via Canada Post oversized lettermail rate for $2.36.
Is live arrival guaranteed?
Simply stated, of course. If you buy a mantis or spider, I guarantee live arrival. In fact, I guarantee it's healthy. There are limits, of course. A healthy mantis or spider should not die within a few days. Unfortunately, after that other variables can come into play that make it impossible for me to guarantee anything. I do evaluate on a case by case basis though. In order for this guarantee to carry free replacement shipping, I have to set a limit equivalent to the price of your purchase. If your purchase was $30 and your shipping was $40, I will need a co-payment of $10 to ship your replacement. Your replacement is of course free.
What about refunds?
Refund requests will be honoured until the night before shipping. I don't want to spend time packaging an order only to have it cancelled the next day. Refunds will be issued in the method of the original payment.
More FAQs to come!
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